Terms of Service

1. Acceptance of Terms

By registering for, accessing, or using the Service, you acknowledge that you have read, understood, and agree to these Terms. If you disagree, do not access or use the Service. Enterprise customers are governed by this term or separate Enterprise Terms.

2. Eligibility

You must be at least 18 years old or possess the legal authority to enter binding agreements on behalf of your organization to use the Service.

3. Modifications

We may revise these Terms at any time by updating this page and modifying the "Last Updated" date. Continued use after changes constitutes acceptance of revised Terms.

4. License to Use the Service

Superb AI grants you a limited, non-exclusive, non-transferable, revocable license to:

• Connect AI agents to third-party applications
• Utilize authentication and integration infrastructure
• Access APIs and SDKs for agent development
• Manage integrations via our dashboard

5. Acceptable Use

You agree to use the Service lawfully and not:

• Violate applicable laws or regulations
• Infringe intellectual property rights
• Create harmful or malicious agent behavior
• Reverse engineer or compromise systems
• Spam, harass, or abuse others
• Violate third-party application terms
• Share credentials or unauthorized access

6. User Responsibilities

You are responsible for:

• Securing your account credentials
• Providing accurate, updated information
• Ensuring agents comply with third-party terms
• Protecting sensitive data
• Monitoring agent activities for proper operation

You are legally responsible for all content the Agent generates at your request.

7. Billing and Payment

• Payments are monthly or annual via our billing system
• Plans have defined limits; overages incur additional fees
• Generally, no refunds, though billing issues can be discussed

8. Data Ownership and Privacy

• You retain ownership of your data
• You grant us a license to process your data to operate the Service
• Data exchanged with third-party apps is governed by their terms
• We implement standard security practices (see our Privacy Policy)

9. Intellectual Property

• You own your developed AI agents
• Superb AI retains rights to all its technology and platforms
• Feedback provided by you is owned by Superb AI
• Aggregated usage data may be used anonymously for improvements

10. Marketing and Publicity

You grant Superb AI permission to:

• Use your name and logo in marketing and promotional materials
• List you as a customer on our website and communications

You can opt-out by contacting support@superbai.io.

11. Third-Party Integrations

• Integrations are subject to third-party terms and availability
• Superb AI is not responsible for third-party services or APIs
• You are responsible for your agents' compliance

12. Changes to the Service

Superb AI may modify, suspend, or discontinue Service features at its discretion without liability or prior notice.

13. Service Availability

The Service is provided "as is." While we strive for high availability, we make no guarantees of uninterrupted or error-free service.

14. Export Compliance

You must comply with V.N & U.S. export control regulations and laws when using the Service.

15. Termination

Either party may terminate at any time upon notice. Superb AI may suspend or terminate immediately upon Terms violation. Upon termination, your right to use the Service ends. Marketing permissions survive termination unless requested otherwise.

16. Indemnification

You agree to indemnify and hold Superb AI harmless from claims, liabilities, and costs arising from your use of the Service or breach of these Terms.

17. Limitation of Liability

To the maximum extent permitted by law, Superb AI's liability is limited to amounts you paid in the preceding 12 months. Superb AI is not liable for indirect, incidental, consequential, or special damages.

18. DMCA and Copyright Policy

Superb AI respects intellectual property rights. For copyright infringement claims under DMCA, please contact support@superbai.io.

19. Dispute Resolution

• Governing law: Hanoi, Vietnam; Singapore; Delaware, United States.
• Informal dispute resolution encouraged first
• Disputes subject to binding arbitration
• You waive class-action lawsuits

20. General Provisions

These Terms represent the complete agreement for self-service users. Unenforceable provisions do not affect the validity of remaining Terms. Superb AI may assign these Terms without your consent. Waivers must be written.

21. Contact Information

For questions regarding these Terms, contact support@superbai.io.